This Privacy Statement informs that the personal data of the users of the FORVO website and the other applications and services that include FORVO brand (hereinafter, "the Services" or "the Service"), will be treated in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity and confidentiality, as well as respecting the other obligations and guarantees established in Regulation (EU) 2016/677 of the European Parliament and of the Council of April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
This policy contains the following information:
Personal Data: Personal data is any information relating to an identified or identifiable natural person. In this sense, an identifiable natural person is considered to be any person whose identity can be determined, directly or indirectly, by an identifier such as a name, an identification number, location data, an online identifier or one or more physical, physiological, genetic, psychological, economic, cultural or social elements of that person.
Usually, we process the personal information that the user provides for commercial contracting or subscription of a service, the information generated through the provision of the same, as well as the data generated or estimated by us. Based on the principle of minimization, the data that we can process will be adequate, relevant and limited to those necessary for the purposes for which they are processed, always respecting the user's will.
By using or subscribing to the Services, you can set up your personal profile, establish relationships, send and receive messages through the Services, perform searches and queries, enroll in or book classes and courses, and transmit information through various channels.
There is no legal or contractual obligation to provide this data, but in the event that it is not provided, we will be unable to provide the service.
The personal data provided by users of the services will be processed by FORVO for the following purposes:
The user should be aware that if they enter payment data from or related to any credit or debit card when purchasing or contracting any of the Services (including any subscription), FORVO does not receive or store this information, as it is received, stored and used by our payment service providers in order to complete the purchase (stripe.com, maybe an example). FORVO will only store the necessary banking data (a bank account number) to pay teachers for their classes.
The user can opt out of receiving promotional communications from FORVO when registering or subscribing to the Services. They can also opt out of receiving any communication, email, push notification or SMS in the same message.
Managing the subscription, impartation, payment and collection of classes by teachers and students: The legitimating basis is the contractual and pre-contractual relationship maintained with the users at the time of acceptance of the Terms and Conditions of the services.
Manage booking requests for classes: Processing of data is necessary for the provision of the service requested, in accordance with the contractual relationship maintained with the user.
Posting advertisements or language teaching offers through the Services: processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Sending of commercial communications: The lawfulness of processing is the express consent that you grant us (for example: when you authorize the sending of advertising or our newsletter).
Management of incidents related to the use of the Services: The processing is necessary for the execution of the contractual relationship maintained with you. When the query is related to the exercise of the rights that we inform you about below, or with claims related to our services, what legitimizes us to treat the data is the fulfillment of legal obligations on our part.
After the above indicated deadlines, the data may be destroyed, blocked or anonymized, as appropriate, and in accordance with the legislation.
In accordance with the terms of the applicable legislation, the user is informed that he/she has the following rights:
FORVO guarantees the adoption of necessary measures to ensure the exercise of these rights free of charge, being necessary for such exercise to attach a copy of your official identification document in general. However, depending on the complexity of the request, the complete attention/response of certain rights could take a longer period of time, which in any case will not exceed two additional months.
To exercise any of the previously mentioned rights, FORVO users who are interested may contact, easily and free of charge, through the e-mail address firstname.lastname@example.org. As established by law, the exercise of these rights will be dealt with by us within a maximum period of one month.
Finally, the data subject shall have the right to lodge a complaint with the national supervisory authority that may be applicable. For this purpose, please contact https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
In any case, the user's personal data will be shared with third party companies without obtaining your prior consent, unless the communication of your data was necessary to ensure the maintenance of the contractual relationship with the user as well as in the cases provided for by the current regulations at all times.
We only store your personal information on secure servers located in secure facilities in the European Economic Area, and we have an up-to-date firewall. Whenever we transfer your personal data outside the EEA, we can ensure a similar level of protection by ensuring that we only transfer your personal data to countries that the European Commission considers to provide an adequate level of protection for personal data.
In this context, we inform you that some of the functions necessary for the provision of the service are contracted with processors located outside the European Economic Area that, in any case, ensure an adequate level of protection of personal data. The data processors located outside the European Economic Area used for the provision of the services indicated below that, in any case, guarantees an adequate level of protection of personal data.
Google Ad Manager: The User agrees that this website or mobile application may use Google Ad Manager, a service also provided by Google Inc. for the management and dissemination of advertising campaigns and interaction with external advertising networks. To this purpose, Google Ad Manager uses "cookies" to track the User's behavior within the website or application, with the purpose of personalizing and improving the relevance of the advertisements shown to the User according to their interests and preferences. The User has the right to disable the use of these cookies or modify advertising preferences through the following link: Google Ads Settings. For more information on the terms and conditions of Google Ad Manager, the User can visit: Google's technology policies.
FORVO uses different social networks (Facebook, Twitter, etc.) to disseminate contents related to FORVO as well as to provide users with a way of contact. FORVO is responsible for the treatment of the data of its followers and contacts in social networks. Nevertheless, since the processing of personal data takes place within the framework of social networks whose suppliers impose operating rules, FORVO obligations will be limited to those aspects in which the company is free to act. Under no circumstances will FORVO extract data from social networks, make profiles of its users or collect additional personal data related to tastes, hobbies or mode of use of social networks, without the express consent of those affected.
FORVO is committed to ensuring the security, secrecy and confidentiality of your data, communications and personal information. That is why, as part of our commitment and in compliance with applicable law, we have adopted the most appropriate security measures and technical procedures to prevent loss, incorrect use or unauthorized access. When we receive your data, we use security procedures and functions to prevent any unauthorized access.
The personal data that we may collect through various communications that we maintain with you will be treated with absolute confidentiality, committing us to secrecy and ensuring the duty to protect them by adopting all necessary and reasonable measures to prevent their alteration, loss and unauthorized access or treatment, in accordance with the established in the applicable legislation.
For cases of security breach of personal data that involve risks to the rights of individuals, we will take the necessary measures to correct the situation and mitigate the possible negative effects that such a breach may have caused. We will also notify our customers or users and the competent National Authority when so required by the applicable data protection regulations.
Is expressly prohibited that children under 14 years of age provide their data to FORVO without the previous consent of their parents, guardians or other legal representatives. In case that the User grants the use of the services to a user under 14 years of age, as responsible for the same will be responsible for authorizing and deciding on the processing of the data of the same in the terms set out in this Policy. FORVO will ensure the proper use of the data of minors ensuring respect for the laws applicable to them with the measures that are reasonably appropriate.
When parents, guardians or legal representatives of such minors detect unauthorized data processing, they may submit their queries or complaints by writing to email@example.com.
The delay or the failure of FORVO in exercising a legal action or any right described in these conditions does not constitute, in any case, a renouncement of the same. Likewise, failure to claim a failure to comply with the obligations set in these conditions, will not imply a renouncement of its subsequent claim.
This Privacy Statement is updated as of November 2, 2023.